Bilingual Spanish - Personal Banker

PNC Bank•Vista, CA

1d•Onsite

About The Position

PNC is hiring a full-time Personal Banker in its Retail Banking organization, based in the Vista, California branch at 965 S Santa Fe Ave. Fluency in both English and Spanish is required. This is an in-office position, and PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and share of wallet. The role positions PNC solutions to generate revenue and loyalty and delivers a comprehensive PNC conversation during every client interaction. The position also supports branch operations, educates customers about financial transaction options and technology, resolves customer problems, and manages risk by following policies and procedures. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position is incentive eligible, with compensation based on company, business, and/or individual performance.

Requirements

Fluency in English and Spanish is required; Spanish speaking assessment is required.
Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Candidates must demonstrate the knowledge, skills, and abilities appropriate for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using available technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding potential losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance