Bilingual Spanish Personal Banker

PNC•Zion, IL

1d•$45,375 - $75,625•Onsite

About The Position

PNC is hiring a Personal Banker in its Retail Banking organization, based at the Zion Branch in Zion, Illinois. Spanish speaking ability is required. This is an in-office role; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing and positioning PNC solutions to increase revenue and loyalty. The role delivers a full PNC conversation during every customer interaction, uses ecosystem partnerships and community Centers of Influence to acquire and develop relationships, and educates customers on transaction options using available technology and resources. The position also helps resolve customer problems, manages risk by following policies and procedures, and participates in accurate and efficient branch operations. The role requires an associate degree or equivalent and typically requires at least three years of experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No degree or certification is listed as an absolute requirement. Candidates must complete a required Spanish speaking assessment and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Spanish speaking ability; a Spanish speaking assessment is required.
Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, though a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to support revenue growth and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience and lobby engagement.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.