Personal Banker - Bilingual Spanish

PNC Bank•Centreville, VA

1d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Centreville, Virginia, you acquire and deepen branch customer relationships through proactive sales and service. You identify opportunities to improve customers’ financial wellbeing, recommend appropriate PNC solutions, and collaborate with ecosystem partners and community Centers of Influence to grow customers’ share of wallet and loyalty. Spanish speaking ability is required. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role uses a defined sales process across outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation in every client interaction, educate customers about options and technology for managing financial transactions, and use product and procedural knowledge to resolve problems. They also help complete branch daily operations accurately and efficiently while adhering to policies, managing risk, and applying sound judgment. Successful candidates typically have an associate degree or equivalent and related experience or product knowledge. The position typically requires at least three years of experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No required certifications or licenses are listed. Spanish speaking is a required language assessment. The base salary range is $49,500–$82,500, varying with location, market data, skills, experience, and education. The role is incentive eligible, with payments based on company, business, and/or individual performance. Eligible full-time employees may have access to medical and prescription drug coverage, dental and vision options, life and disability insurance, a 401(k) with company match, pension and stock purchase plans, dependent-care reimbursement, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service. Benefits depend on eligibility.

Requirements

Spanish speaking ability is required.
Typically requires at least 3 years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
Skills and competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify suitable solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options, technology, tools, and resources for managing financial transactions.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and maintaining heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent-care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.