Bilingual Spanish Personal Banker
About The Position
PNC is hiring a Bilingual Spanish Personal Banker as a Branch Banker within its Retail Banking organization, based in Chicago, Illinois. This is an in-office role at 3337 W North Ave, Chicago, IL 60647. Spanish speaking ability is required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to support customers’ financial well-being, and collaborates with ecosystem partners to grow customer relationships. The role positions PNC solutions to generate revenue and customer loyalty while delivering a differentiated customer experience. It also supports branch operations, manages risk, and follows company policies and procedures. Candidates typically need an associate degree or equivalent, related experience or product knowledge, and typically at least three years of experience. In lieu of a degree, PNC may consider a comparable combination of education, job-specific certifications, and experience, including military service. The posting lists no degree as the education requirement and no required certifications. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Requirements
- Spanish speaking ability is required.
- Typically, at least 3 years of experience is required.
- Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation during client interactions to identify appropriate solutions.
- Build customer loyalty and grow share of wallet through a differentiated customer experience.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by following policies and procedures, exercising sound judgment, and taking steps to identify and avoid loss.
- Participate in daily branch operations and help ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account and back-up child or elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Nine occasional absence days each year, unless otherwise required by law.
- Between 15 and 25 vacation days each year, depending on career level and years of service.
- The role is incentive eligible, with payment based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
