Bilingual Spanish Personal Banker

PNC Bank•Chicago, IL

1d•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, the Personal Banker is based at the Chicago, Illinois branch at 3337 W North Ave. Spanish speaking ability is required. This is an in-office position. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to increase revenue and customer loyalty. The banker delivers a full PNC conversation during each client interaction, uses ecosystem partnerships and community Centers of Influence to grow relationships, and helps customers use technology and other resources to manage financial transactions. The role also supports branch operations and manages risk by following policies and procedures, applying sound judgment, and taking care to identify and prevent losses. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. No degree or required certification is listed. Candidates being considered are subject to additional background checks required by Consumer Financial Protection Bureau regulations. Spanish speaking assessment is required. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Spanish speaking ability is required; a Spanish speaking assessment is required.
Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Preferred skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Create customer loyalty through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.