Personal Banker

Wellby Financial • Lufkin, TX

5d • Onsite

About The Position

The Personal Banker supports and provides coverage to branch banking team members while building and maintaining relationships with members to help them achieve financial goals. The role identifies members’ financial needs and offers appropriate solutions, including opening accounts, providing loan options, and assisting with investments. The Personal Banker delivers excellent member service, achieves sales targets, promotes credit union products and services, and works with team members to follow credit union policies and procedures. The role may provide teller coverage and support other branches.

The work includes member service and sales activities, account opening and maintenance, loan origination, cash and vault responsibilities, compliance, and branch security procedures. The position may also perform teller transactions and manager-on-duty responsibilities as needed. Work is reviewed periodically for accuracy, completion, and compliance; non-routine situations are generally referred to a supervisor or resolved through established procedures and the Branch Manager.

This is a full-time, hourly, non-exempt position. Shifts may be staggered between 7:30 a.m. and 6:30 p.m. CST and include every Saturday. Overtime may be required as assigned. The role is performed in a branch office environment and involves frequent stationary work, standing, moving around the branch, handling office equipment, and occasional lifting of up to 25 pounds.

Requirements

• High school diploma or equivalent.
• At least two years of experience in member service, financial services, similar retail experience, and/or bank teller work.
• Previous experience working with the public.
• Previous cash-handling experience.
• Must be bondable.
• Knowledge of Wellby organizational functions and general operating policies and procedures.
• Basic math skills.
• Knowledge of bank security measures and processes, tools, and techniques for detecting, addressing, and preventing fraud.
• Knowledge of business English, spelling, and punctuation.
• Knowledge of retail product philosophy, banking industry best practices, and regulations.
• Knowledge of personal computers and the Microsoft Office Suite.
• High-level member service skills.
• Ability to operate computer equipment and general office machines, including computers, copiers, Microsoft Teams, Zoom, and adding devices.
• Ability to recognize questionable and fraudulent transactions and learn new software.
• Ability to communicate information clearly and accurately, orally and in writing, and exchange information in person, in writing, and by telephone.
• Trustworthiness and integrity.
• Ability to work in a fast-paced team environment and coordinate several concurrent activities.
• Ability to remain stationary frequently, stand for long periods, reach and grasp, move about the branch, and observe details at close range.
• Ability to occasionally lift items weighing up to 25 pounds and load them onto shelves.

Nice To Haves

• IRA experience.
• Manager-on-duty (MOD) experience.

Responsibilities

• Exhibit Wellby Core Values and contribute to a positive team member experience.
• Build positive relationships with members and provide an exceptional service experience.
• Welcome members, manage lobby traffic, check members into the waiting queue, and schedule or cancel appointments.
• Engage with Branch Partners and other lines of business to offer appropriate products.
• Identify changes in members’ financial situations and banking needs and recommend relevant solutions.
• Recommend and assist members with technology solutions, including online banking and mobile applications.
• Achieve sales targets and conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Open and maintain member accounts, including checking, certificates, money markets, IRA, and CD accounts, and conduct outbound new-deposit activities.
• Verify eligibility and process required information before opening new accounts.
• Handle specialized account functions, including separation or divorce account changes and estate-related matters.
• Originate and process loan applications by gathering borrower information, assessing creditworthiness, and determining loan terms and conditions; this may include outbound loan win-back campaigns.
• Respond to member and team member requests in a timely manner.
• Maintain accountability for the vault, dual-control access, and increased approval authority limits in coordination with branch leaders.
• Maintain a work area that safeguards negotiables and confidential records.
• Order cash supplies to meet daily needs.
• Follow branch security policies, including opening and closing procedures.
• Implement Bank Secrecy Act and Wellby procedures, complete and submit Currency Transaction Reports, identify unusual financial activity, and report or document suspicious activity as appropriate.
• Complete mandatory compliance testing by deadlines.
• Perform teller transactions as needed, including deposits, withdrawals, transfers, and payments, accurately and in compliance with policies and regulations.
• Perform manager-on-duty responsibilities as needed.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED