Personal Banker

KeyBank•Town of Bethlehem, NY

5d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in the KeyBank community. The role involves engaging clients in conversations to understand their financial needs and providing customized guidance and solutions to support their financial wellness, both in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships based on clients’ financial goals. This is a client-focused, sales-driven role requiring self-motivation, effective teamwork, polished communication, and confidence. The position supports branch operations, including assisting with teller transactions as needed, and requires compliance with operational, risk, security, and audit procedures. The role is based at the branch in Delmar, New York, and includes working Saturdays as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key’s digital platforms and capabilities.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Ability to attain sales and referral goals through appointments and quality conversations that lead to relevant recommendations.
Strong work ethic, integrity, and time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to establish and deepen relationships.
Ability to provide responsive client service and resolve issues.
Ability to evaluate financial information, understand clients’ financial health, and recommend strategies.
Understanding of risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions.
Notary license.

Responsibilities

Provide a strong client experience and be present and attentive with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and other products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and business-line partners to acquire clients and deepen existing client relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Maintain timely, regular, and predictable attendance and coordinate appointment scheduling with management when appointments must occur during working hours.
Perform other assigned duties and comply with KeyBank policies, procedures, and Code of Conduct.