Personal Banker

KeyBank • Town of Bethlehem, NY

5d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in meaningful conversations, identifies financial wellness needs, and provides customized guidance and solutions in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. The position is client-focused, sales-driven, and requires self-motivation, competitiveness, effective teamwork, and polished communication.

The Personal Banker opens personal and business accounts and helps clients select appropriate deposit and lending products. The role also supports branch operations, including teller-line transactions as needed, and works with teammates and business partners to acquire clients and deepen relationships. Compliance with operational, risk, security, audit, and KeyBank policies is essential. The position is based in a branch and includes Saturday work as directed by management, with schedules arranged in advance according to anticipated branch traffic and transaction volume.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Experience influencing business partners and leveraging centers of influence, including partners such as Key Investment Services, Mortgage, and Business Banking sales professionals.
• Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Strong verbal and non-verbal communication skills, time-management skills, work ethic, and integrity.
• Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to convert and retain clients.
• Ability to provide client service, resolve issues promptly, and recommend appropriate banking products and services.
• Ability to evaluate financial information, understand client financial health, and identify opportunities and strategies.
• Understanding of risks associated with banking operations and client transactions.
• Ability to handle cash transactions accurately and efficiently.
• Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and forward reaching, occasional bending, and lifting up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions to help clients.
• Notary license.

Responsibilities

• Deliver a strong client experience by being attentive and present with clients and teammates.
• Identify financial wellness opportunities during in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and business-line partners to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Schedule appointments outside working hours when practical and provide advance notice to the manager when appointments must occur during working hours.
• Perform other duties as assigned and comply with KeyBank policies, procedures, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED