Personal Banker

FIRST FIDELITY BANK•Norman, OK

About The Position

The Personal Banker builds meaningful, lasting relationships with new and existing clients and provides exceptional service. The role helps clients achieve their financial goals by resolving issues, understanding their needs, recommending thoughtful solutions, and delivering bank products and services. The Personal Banker proactively identifies client needs and refers clients to other lines of business when those services may add value or convenience. Sales and service activities include expanding existing relationships through profiling, seeking retail and small-business lending opportunities, and closing loans. Success requires familiarity with First Fidelity Bank accounts and products, genuine interest in clients, and a commitment to finding solutions beneficial to both the client and the Bank. The position creates positive client experiences through relationship-building, consultative conversations, tailored recommendations, and prompt, accurate service. It also assists with opening accounts and teller transactions as needed, including cash handling, deposits and withdrawals, loan transactions, change orders, and cashier’s checks. The Personal Banker researches and resolves account issues, verifies transaction details, maintains cash and coin supplies, records transactions and documentation, and balances the teller drawer and coin vault within accuracy standards. The role requires compliance with Bank policies, procedures, and regulatory banking requirements; reliable attendance; and conduct consistent with the Bank’s mission and values. Other relevant duties may be assigned. The position has no supervisory responsibilities. The schedule is listed as Flex M-F 7:30-6:15; RS 8:45-12:15, and may involve a flexible, rotating shift.

Requirements

At least six months of customer-service support or cash-handling experience in financial services, retail sales, or another goal-oriented environment.
High school degree or equivalent.
Proficient knowledge of bank products and services.
Strong work ethic and high integrity.
Professional, positive, courteous, and friendly conduct and appearance.
Excellent client-service skills and the ability to build relationships.
Interpersonal and communication skills, including the ability to work with people at all levels and collaborate across departments and teams.
Sales skills and comfort working in a goal-oriented environment; ability to participate in the Bank’s sales program and meet or exceed sales and referral expectations.
Organizational skills supporting high accuracy.
Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

Nice To Haves

Previous teller and sales experience.
Some college.

Responsibilities

Build, maintain, and grow client relationships through various communication channels.
Identify client needs and offer appropriate Bank products and services using a consultative approach.
Ask questions to understand clients’ priorities and financial needs, and tailor recommendations and solutions.
Explain product and account features, statements, and service charges clearly.
Refer clients to Bank specialists who can address specific financial needs.
Respond promptly, efficiently, and accurately to client requests, inquiries, and problems, and resolve service issues favorably for the client and the Bank.
Expand existing relationships through profiling, seek retail and small-business lending opportunities, and close loans.
Open new accounts and assist with teller transactions as needed, including cashing checks, processing deposits and withdrawals, processing loan transactions, preparing change orders, and issuing cashier’s checks.
Research account questions and problems and assist clients with resolving them.
Process transactions accurately within defined authority limits; maintain cash and coin supplies; verify deposits, negotiability, signatures, and client balances; and enter transactions into Bank records.
Complete accurate documentation for large transactions and balance daily transactions, the teller drawer, and coin vault within established accuracy standards.
Comply with Bank policies, procedures, and regulatory banking requirements, and demonstrate reliable attendance and professional work habits.
Lead by example in meeting the Bank’s mission, core values, and service expectations, and perform other relevant duties as assigned.