Patient Representative Jobs

About The Position

Requirements

• Responds in a prompt and empathetic manner to meet patient needs
• Seeks opportunity to exceed patient needs and expectations
• Meets commitments
• Provides positive memorable patient experiences
• Manages difficult or emotional customer situations with poise and professionalism
• Balances team and individual responsibilities
• Exhibits objectivity and openness to the views of others
• Gives and welcomes feedback
• Contributes to building a positive team spirit, putting the success of team above own interests
• Builds morale and supports everyone's efforts to succeed
• Regularly assists others
• Asks for help when needed
• Adept in reading and interpreting written information
• Writes clearly and informatively
• Edits work for spelling and grammar
• Varies writing style to meet audience needs
• Speaks clearly and professionally in all situations
• Actively listens and gets clarification when necessary
• Responds appropriately to questions
• Identifies and resolves problems in a timely manner
• Skillfully gathers and analyzes information
• Develops alternative solutions when appropriate
• Uses reason even when dealing with emotional situations
• Meets or exceeds organizational productivity standards either qualitative or quantitative
• Completes work in a timely manner
• Strives to increase productivity
• Works quickly and precisely
• Demonstrates accuracy and thoroughness
• Applies feedback to improve performance
• Monitors own work to ensure quality
• Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook
• Demonstrated proficiency with EHR is helpful, and NextGen preferred
• Consistently arrives to work, meetings and appointments ready and on time
• Ensures work responsibilities are covered when absent
• High School Diploma required

Nice To Haves

• Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
• Bachelor’s Degree preferred

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect copayments, coinsurances, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

Benefits

• Medical
• Dental
• Paid Time Off
• 401(k) plan with company match, safe harbor match and profit-sharing match