Patient Representative Jobs

About The Position

Requirements

• High School Diploma plus two (2) years of customer-facing healthcare, medical office, registration, outreach, or community services setting
• Valid AR CDL within 3 months of hire date.
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

• Interacts with and assists the public in a professional and friendly manner as needed.
• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assists internal and external stakeholders as needed with exceptional customer service
• Schedules, reschedules, and coordinates appointments in EPIC.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Processes walk-ins, creates new patient charts, accesses systems for orders as appropriate.
• Assists with referrals to other facilities for patient follow-up care as needed.
• Requests outside records and gathers outside medical records from referrals then enters in patient charts/PACS as needed.
• Operates the vehicle in a safe manner and maintains a valid commercial driver’s license.
• Assists with setting up equipment/van and assists in all preparations for the screening event.
• Prepares van for departure and return trips and docking at shelter location.
• Completes Pre- and Post-Trip checklist and reports any issues with van.
• Performs monthly, quarterly and annual maintenance reviews and maintains log of all maintenance events.
• Responsible for facilitating the maintenance and repairs for all vans.
• Maintains inventory, orders and stocks supplies, cleans and maintains equipment.
• Ensures the van is clean, stocked with all items essential for events and patient care.
• Attends required training, in-services and departmental meetings.
• Participates in the orientation and/or training of new staff.
• Maintains required job skill competencies and completes skill assessment annually.
• Completes and maintains documentation of continuing education hours annually.
• May perform other duties as assigned.

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy