Patient Services Representative
About The Position
The Patient Services Representative performs duties essential to the patient visit and provides administrative and customer-service support in a healthcare office. The role is full-time, hourly, and non-exempt, and reports to the Support Services Supervisor. Completion of all required compliance training and educational programs is a condition of employment. The representative supports patient scheduling, check-in, communications, records, and financial transactions while maintaining confidentiality and following organizational policies and applicable laws. The position may require work at varying hours and familiarity with the operation of all CHS offices. CHS facilities are non-smoking, and the organization has a nicotine-free hiring policy; applicants considered for hire are subject to nicotine testing. Employees must be fully vaccinated against COVID-19 upon hire.
Requirements
- High school diploma or GED.
- Ability to work with a culturally diverse group of people.
- Ability to work as a team member.
- Ability to read and write in English.
- Data entry experience.
- Knowledge of computers.
- Completion of required compliance training and educational programs.
- Must be fully vaccinated against COVID-19 upon hire.
- Applicants considered for hire are subject to nicotine testing.
Responsibilities
- Maintain strict patient confidentiality and adhere to organizational privacy, security, and compliance policies and applicable laws, including HIPAA and OSHA requirements.
- Provide high-quality customer service; greet and direct patients and visitors.
- Schedule patient testing and appointments according to protocol, confirm appointments, and send provider pre-visits daily.
- Assist with testing and referral follow-up.
- Receive and direct patient questions and phone calls to appropriate personnel according to protocol.
- Prepare daily logs and perform data entry.
- Assist patients with completing medical information forms and obtain consent signatures according to policy, on paper and electronically.
- Perform patient financial transactions.
- Complete return-to-work or school slips with provider approval.
- Document phone calls and conversations in the record as needed and according to protocol.
- Assist in maintaining medical records according to policy, including copying, scanning, and printing records.
- Assist in maintaining office equipment and the organization and cleanliness of the office.
- Direct patient complaints to appropriate personnel and respond to crisis situations according to policy.
- Maintain knowledge of the EHR, practice management system, scanning program, patient check-in system, and CHS policies and procedures.
- Attend required department and staff meetings.
- Request supplies as needed and use supplies cost-effectively.
- Participate in organizational committees as assigned.
- Be familiar with the operation of all CHS offices and be available to work varying hours as necessary.
- Report suspected unethical, fraudulent, or unlawful acts or practices to the Board of Directors, Compliance Officer, Privacy Officer, and supervisor.
- Assist other team members and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
