PSR -Crawfordsville

Franciscan Alliance • Crawfordsville, IN

1d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role includes compassionately discussing patients’ copayment, prepayment, and outstanding-balance responsibilities.

The position is with FPN Southside Family Practice in Crawfordsville, Indiana. Office hours are Monday through Friday during the day, with various schedules available. The role offers a consistent day-shift schedule and observed holidays off work. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments, and direct calls to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Communicate compassionately with patients about copayments, prepayments, and outstanding balances.

Benefits

• Consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Eligible employees are offered comprehensive benefits; an overview is available on the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED