PSR -Crawfordsville

Franciscan Alliance, Inc. • Crawfordsville, AR

3d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing patients’ copayment, prepayment, and outstanding balance responsibilities.

The position is based at FPN Southside Family Practice in Crawfordsville, Indiana. Office hours are Monday through Friday during the day, with various schedules available. The role includes answering incoming calls, responding to inquiries, scheduling appointments, directing calls, working in an electronic medical records system, processing patient payments and account adjustments, balancing daily encounter forms and cash drawers, and completing other administrative tasks based on the practice specialty. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Serve as a first point of contact for patients, family members, and caregivers.
• Provide information, direction, and support in communications with patients and other customers.
• Collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support.
• Compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.
• Answer incoming calls, respond to inquiries, schedule appointments, and direct calls to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Complete additional daily administrative tasks based on the practice specialty.

Benefits

• Professional development opportunities.
• Enhanced benefits package with a pay structure to reward experience and expertise.
• Eligible employees receive comprehensive benefit offerings; details are available on the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED