Patient Coordinator Jobs

About The Position

Requirements

• Medical or dental front desk experience.
• Basic computer skills.
• Proficiency in data processing and analysis, including practice management software and Google Docs and Spreadsheets.
• One to two years of experience with electronic medical records (EMR) systems.
• Excellent organizational skills.
• Excellent attention to detail.
• Excellent communication skills.
• Excellent time management skills.
• Punctuality and dependability.
• Professional and positive attitude.
• Willingness to learn systems, policies, and procedures.
• Flexibility and openness to change.
• Ability to work independently and as part of a team.
• Honesty, integrity, and accountability.

Nice To Haves

• One year of customer service experience is preferred.
• Passion for the work the practice does.
• Strives for excellence.
• Interest in growing with the company.

Responsibilities

• Answer phone calls and use strong communication skills to build rapport with families.
• Guide new families through the intake process so their children can become patients.
• Greet patients and families and make them feel welcome.
• Ensure patient information is up to date and verified.
• Check out families, explain policies and procedures, and confirm their upcoming appointment dates and times.
• Schedule patients according to their agreed-upon plans of care and required appointment types.
• Navigate and update patient charts in the electronic medical records (EMR) system.
• Manage therapists’ calendars and help maintain full schedules.
• Ensure new patients are scheduled and arrive for their appointments.
• Review policies and procedures with families and ensure their agreement.
• Assist families in arriving on time for appointments.
• Arrange translation services for families who need assistance.
• Help keep the clinic clean, organized, and comfortable for children, families, and staff.
• Keep supervisors and colleagues up to date on front-desk information and communications.
• Maintain positive working relationships and clear communication with colleagues and clients.
• Support additional administrative tasks as assigned.

Benefits

• Employer-paid medical, dental, and vision premiums at 100%.
• 401(k).
• Quarterly social events.
• Community outreach opportunities.
• Opportunities for career growth.
• Mentorship and ongoing professional development.