Patient Services Coordinator/Receptionist
About The Position
The Patient Services Coordinator (PSC) is a pivotal member of a pediatric therapy practice’s Patient Services Division and serves as the first point of contact for new referrals and families. The role focuses on creating an excellent patient experience, building relationships with families and referral sources, guiding families through intake and their therapy journey, and helping ensure families feel heard, valued, and prepared. The coordinator also helps referral sources understand the practice’s services and ensures they have a positive experience. The position supports a growing outpatient practice on Maui that provides Physical, Occupational, and ABA Therapy services to children. The PSC coordinates patient intake, scheduling, check-in and checkout, electronic medical records, therapist calendars, and front-desk communication. The role also includes helping maintain a welcoming and organized clinic and completing additional administrative tasks as assigned.
Requirements
- Medical or dental front desk experience.
- Basic computer skills.
- Proficiency in data processing and analysis, including practice management software and Google Docs and Spreadsheets.
- One to two years of experience with electronic medical records (EMR) systems.
- Excellent organizational skills.
- Excellent attention to detail.
- Excellent communication skills.
- Excellent time management skills.
- Punctuality and dependability.
- Professional and positive attitude.
- Willingness to learn systems, policies, and procedures.
- Flexibility and openness to change.
- Ability to work independently and as part of a team.
- Honesty, integrity, and accountability.
Nice To Haves
- One year of customer service experience is preferred.
- Passion for the work the practice does.
- Strives for excellence.
- Interest in growing with the company.
Responsibilities
- Answer phone calls and use strong communication skills to build rapport with families.
- Guide new families through the intake process so their children can become patients.
- Greet patients and families and make them feel welcome.
- Ensure patient information is up to date and verified.
- Check out families, explain policies and procedures, and confirm their upcoming appointment dates and times.
- Schedule patients according to their agreed-upon plans of care and required appointment types.
- Navigate and update patient charts in the electronic medical records (EMR) system.
- Manage therapists’ calendars and help maintain full schedules.
- Ensure new patients are scheduled and arrive for their appointments.
- Review policies and procedures with families and ensure their agreement.
- Assist families in arriving on time for appointments.
- Arrange translation services for families who need assistance.
- Help keep the clinic clean, organized, and comfortable for children, families, and staff.
- Keep supervisors and colleagues up to date on front-desk information and communications.
- Maintain positive working relationships and clear communication with colleagues and clients.
- Support additional administrative tasks as assigned.
Benefits
- Employer-paid medical, dental, and vision premiums at 100%.
- 401(k).
- Quarterly social events.
- Community outreach opportunities.
- Opportunities for career growth.
- Mentorship and ongoing professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
