Patient Services Receptionist

Urology Specialists•Charlotte, NC

About The Position

Urology Specialists is a physician-led urology group serving patients across the Carolinas, with more than 70 providers. The organization is seeking a compassionate, detail-oriented Patient Services Receptionist to join its expanding clerical team. The role supports patient care and the efficient operation of a medical office through scheduling, front-desk services, insurance and demographic updates, patient account assistance, and communication with patients and staff.

Requirements

High school diploma or GED required.

Nice To Haves

Experience handling insurance verification, prior authorization, and patient collections.

Responsibilities

Perform clerical duties in a medical setting, including scheduling appointments, collecting copays, deductibles, and patient balances, and assisting with patient check-in and check-out.
Verify and update patient demographic and insurance information, and scan identification and insurance information into the EMR.
Respond to inquiries about benefits, balances, and authorizations in a timely and professional manner.
Manage provider calendars, ensure referral or authorization requirements are met, and support scheduling for new and follow-up patients.
Manage incoming calls and triage messages.
Ensure staff are promptly notified of patient arrivals, cancellations, and schedule changes.