Full Time Patient Services Receptionist

Toledo Clinic•Toledo, OH

About The Position

The Patient Services Receptionist greets and directs patients and visitors, updates patient demographic and insurance information, scans appropriate documents into the electronic medical record (EMR), collects copays and outstanding balances, and posts patient payments. The role works under the Patient Services Supervisor. The position also checks in patients, notifies medical offices through the patient tracking system, directs patients to appropriate departments, and registers new patients by entering insurance, demographic, and physician information, scanning documents, and electronically verifying insurance. Additional duties include assisting other departments with tasks that can be performed at the workstation, maintaining an orderly work area and lobby, and completing other duties as assigned.

Requirements

High school diploma or GED.
Proven excellent customer service skills.
Previous receptionist or clerical experience.
Excellent interpersonal skills.
Ability to type and familiarity with computers.
Arrive at work on time in professional attire and complete tasks within established time frames.
Seek appropriate tasks when primary tasks are completed and assist coworkers as needed.
Demonstrate adaptability to expanded roles.
Adhere to all clinic policies and procedures.

Responsibilities

Greet patients and visitors as they approach the desk.
Check in patients and notify medical offices through the patient tracking system.
Direct patients to appropriate departments.
Register new patients by entering insurance, demographic, and physician information, scanning appropriate documents into the EMR, and electronically verifying insurance.
Update patient demographic information in the computer system.
Request and verify patient insurance information and enter changes into the computer system.
Collect copays and outstanding balances and post patient payments.
Perform patient services duties and assist other departments with miscellaneous tasks that can be completed at the workstation.
Maintain a neat and orderly work area and lobby.
Complete other duties as assigned.