Receptionist - Courtesy Services - Full Time

Guthrie Enterprise • Sayre, PA

12d

About The Position

The Receptionist serves as the initial contact for patients and visitors entering Guthrie Health through the atrium. The role provides information and directions, responds to incoming calls, and arranges patient and visitor assistance or transportation as needed. The receptionist helps create a positive patient experience through empathy, active listening, and courteous service.

Requirements

• High school diploma or GED.
• One year of experience in a customer-service-related field.
• Experience with clerical responsibilities.
• Ability to read, write, and understand oral and written instructions.

Responsibilities

• Provide patients and visitors with information and directions, including to inpatient locations, appointments, departments, and people within the facility.
• Maintain knowledge of Guthrie Health facilities, programs, and departments.
• Enter patient and visitor transportation requests into the Epic system and monitor productivity and accuracy.
• Use proficient in-person and telephone etiquette and basic computer skills.
• Create a positive patient experience by showing empathy, practicing active listening, and striving to exceed expectations.
• Contact the Courtesy bus driver to arrange transportation for patients and visitors between the entrance, parking lot, and other campus areas.
• Maintain knowledge of the community and provide information about shopping, motels, restaurants, churches, and other local resources.
• Use a two-way radio to communicate with shuttle buses, security, maintenance, and others.
• Assist non-emergency transportation companies in locating outpatients for arranged rides.
• Attend mandatory monthly department meetings.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits beginning the first of the month after hire.
• Paid time off starting on the first day.
• Voluntary 403(b) retirement plan with employer match and Fidelity investment options.
• Employee Assistance Program offering confidential support for personal and professional well-being.
• Shift differentials and premiums for evenings, nights, weekends, and float coverage.
• Friendly, inclusive work family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED