Receptionist - Courtesy Services - Per Diem

Guthrie Enterprise•Sayre, PA

11d•Onsite

About The Position

Serves as the initial point of contact for patients and visitors entering Guthrie Health through the atrium. Responds to incoming calls requesting information and arranges patient or visitor assistance and transportation as needed. The role focuses on creating a positive patient experience through empathy, active listening, and helpful service.

Requirements

High school diploma or GED.
One year of experience in a customer service-related field.
Experience with clerical responsibilities.
Ability to read, write, and understand oral and written instructions.

Responsibilities

Provide patients and visitors with information and directions, including locations of inpatients, appointments, departments, and people within the facility.
Maintain knowledge of Guthrie Health facilities, programs, and departments.
Enter patient and visitor transportation requests into the Epic system and monitor productivity and accuracy.
Use proficient in-person and telephone etiquette and basic computer skills.
Contact the Courtesy bus driver to arrange transportation between the entrance, parking lot, and other campus areas.
Maintain knowledge of community services and destinations, such as shopping, motels, restaurants, and churches, and provide information as needed.
Use a two-way radio to communicate with shuttle buses, security, maintenance, and others.
Assist non-emergent transportation companies in locating outpatients for arranged rides.
Attend mandatory monthly department meetings.
Perform other duties as assigned.