Front Desk Receptionist - Per diem

Boys & Girls Club of Worcester • Worcester, MA

20h

About The Position

The Boys & Girls Club of Worcester is seeking a bilingual Spanish/English Front Desk Receptionist for per diem, as-needed coverage. Hours may occur Monday through Friday between 9 a.m. and 8 p.m. Coverage may range from occasional hours or single-day assignments to one-to-three-week periods for vacations, leaves of absence, or other staffing needs. There is no guaranteed minimum number of hours, and scheduling varies based on department requirements.

The receptionist provides customer service to Club visitors, volunteers, staff, and members; maintains order in the front desk area; performs clerical work; processes membership fee payments; and schedules membership orientations. The role involves regular interaction with youth members, parents or guardians, visitors, donors, and staff in an active youth club, with regular exposure to loud noise, music, and other sounds associated with that environment.

Applicants must pass a criminal offender record information check (CORI) and a national background check. The Boys & Girls Club of Worcester is an Equal Opportunity / Affirmative Action Employer and strongly encourages applications from females, persons of color, veterans, and persons with disabilities.

Requirements

• High school diploma or equivalent.
• One year of experience as a receptionist.
• Scheduling flexibility.
• Bilingual Spanish/English skills.
• Excellent customer service skills.
• Data entry experience.
• Experience processing membership fees and other monetary transactions.
• Ability to excel in a fast-paced, kid-friendly environment.
• Ability to multitask.
• Ability to work independently.
• Ability to remain calm during busy times.
• Pass a CORI check and a national background check.

Responsibilities

• Provide exemplary customer service to Club visitors, volunteers, staff, and members.
• Maintain order in the front desk area.
• Perform clerical tasks, including answering phones, filing, entering attendance, membership forms, and pre- and post-test surveys, and photocopying.
• Process membership fee payments.
• Schedule membership orientations.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED