Front Desk Receptionist - Per diem

Boys & Girls Club of Worcester Inc • Worcester, MA

20h • $18 - $20

About The Position

The Front Desk Receptionist provides per diem coverage as needed, with flexible scheduling based on operational needs. Assignments may range from occasional hours or single-day shifts to coverage periods of one to three weeks for vacations, leaves of absence, or other staffing needs. There is no guaranteed minimum number of hours. Possible hours are Monday through Friday, between 9 a.m. and 8 p.m.

The role supports the Boys & Girls Club of Worcester, a nonprofit youth-development organization, by assisting visitors and maintaining front-desk operations in an active youth-club environment. The position regularly interacts with youth members, parents and guardians, visitors, donors, volunteers, and staff, and may involve exposure to loud noise, music, and other sounds associated with an active youth environment. Applicants must pass a criminal offender record information check (CORI) and a national background check.

Requirements

• High school diploma or equivalent.
• One year of experience as a receptionist.
• Scheduling flexibility.
• Bilingual in Spanish and English.
• Excellent customer service skills.
• Data entry experience.
• Experience processing membership fees and other monetary transactions.
• Ability to work effectively in a fast-paced, kid-friendly environment.
• Ability to multitask.
• Ability to work independently.
• Ability to remain calm during busy times.
• Must pass a CORI check and national background check.

Responsibilities

• Provide exemplary customer service to Club visitors, volunteers, staff, and members.
• Maintain order in the front desk area.
• Perform clerical tasks, including answering phones, filing, entering attendance, membership forms, and pre- and post-test surveys, and photocopying.
• Process membership fee payments.
• Schedule membership orientations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED