Information Desk Receptionist - Per Diem

Manchester Memorial Hospital•Manchester, CT

1d•Onsite

About The Position

The Information Desk Receptionist greets hospital visitors, patients, vendors, and colleagues at the Information and Guest Services Desk. The role provides assistance and directions, and receives, advises, and directs people seeking information about the hospital, patients, and personnel. The receptionist also assists with patient transport and follows hospital customer-service standards. Patient and hospital information must be kept confidential at all times.

Requirements

High school diploma or equivalent.
At least one year of experience in reception, hospitality, and/or public relations.
Strict adherence to HIPAA standards and hospital policies.
Professional, courteous, and tactful communication.

Nice To Haves

Three years of reception experience in a healthcare setting is desirable.

Responsibilities

Welcome visitors, patients, vendors, and colleagues; screen their intent and destination and provide directions efficiently, courteously, and professionally.
Maintain strict HIPAA standards in accordance with Hartford HealthCare policies.
Train new volunteers and prioritize their service at the Information and Guest Services Desk.
Access the EPIC database; answer and transfer public telephone calls; use knowledge of TTY text telephones to relay information accurately.
Create visitor badges using photo identification.
Receive and assist with distributing patient mail, and forward discharged patients’ mail to their home addresses.
Communicate volunteer-schedule needs and changes to the coordinator.
Monitor and report to Public Safety staff guests who are creating a nuisance, pose a potential hazard to themselves or others, or need trained security personnel.
Represent the hospital professionally, using courtesy and tact when dealing with patients, visitors, vendors, and colleagues.
Assist with patient transport.
Maintain confidentiality of patient and hospital information.