Information Desk Receptionist

Manchester Memorial Hospital•Manchester, CT

1d•Onsite

About The Position

The Information Desk Receptionist greets hospital visitors, patients, vendors, and colleagues at the Information and Guest Services Desk and provides assistance and directions. The role receives, advises, and directs people seeking information about the hospital, its patients, and personnel, and assists with patient transport. The receptionist follows hospital customer service standards and maintains confidentiality of patient and hospital information. The position also supports desk volunteers, uses the EPIC database, handles public telephone calls and TTY communications, creates visitor badges, assists with patient mail, communicates volunteer schedule changes, and alerts Public Safety to guests who may pose a hazard or need security assistance. The receptionist represents the hospital professionally and courteously.

Requirements

High school diploma or equivalent.
One year of experience in reception, hospitality, and/or public relations is required.

Nice To Haves

Three years of reception experience in a healthcare setting.

Responsibilities

Welcome visitors, patients, vendors, and colleagues; screen their intent and destination and provide efficient, friendly, and professional directions.
Maintain strict HIPAA standards in accordance with Hartford HealthCare policies.
Train new volunteers and prioritize their service at the Information and Guest Services desk.
Access the EPIC database, answer and transfer public telephone calls, and use TTY text telephones to relay information accurately.
Create visitor badges with photo identification.
Receive and assist with distributing patient mail, and forward discharged patients’ mail to their home addresses.
Communicate volunteer schedule needs and changes to the coordinator.
Monitor and report to Public Safety guests who are creating a nuisance, may pose a hazard to themselves or others, or need trained security assistance.
Represent the hospital professionally, using courtesy and tact when interacting with patients, visitors, vendors, and colleagues.
Assist with patient transport.