Information Desk Representative

Advocate Health•Elgin, IL

4d•$19 - $28•Onsite

About The Position

The Information Desk Representative is responsible for all information desk functions during their shift at Advocate Sherman Hospital. The representative greets hospital visitors, checks patient rooms for visitor information, issues visitor passes, handles flower deliveries, answers phones, and provides accurate directions and maps. The role also oversees volunteers working during the shift, supports Volunteer Services policies and standards, and attends department meetings. Other related duties and projects may be assigned by leadership.

Requirements

High school graduate or equivalent.
Typing and computer skills.
Good communication skills.
Ability to work independently and in a team environment.
Customer-focused approach.
Ability to demonstrate decision-making skills.
Ability to relate to adult volunteers and volunteens.
Ability to maintain a professional demeanor while working with frequent interruptions.
Ability to lift up to 35 pounds without assistance; patient handling equipment and at least one other associate are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.
Must be able to work weekends and holidays, during day and evening hours, and may be called in with little prior notice.

Responsibilities

Issue patient, visitor, and temporary passes; immediately notify administration if unannounced regulatory agency inspectors arrive.
Greet everyone entering the hospital and check patient rooms on the computer for visitor information.
Register and deliver flower deliveries.
Answer phones courteously and provide clear, accurate directions to the hospital and to areas patients and visitors need to reach.
Perform other duties and projects as requested by leadership.
Communicate appropriately with volunteer staff and support positive public relations.
Support policies and procedures that uphold the standards of the Volunteer Services Department.
Attend Volunteer Department meetings and other meetings at the manager’s request.
Assist patients in wheelchairs, including pushing wheelchairs to nursing floors.