Information Desk Receptionist

Hartford Healthcare•Vernon, CT

About The Position

The Information Desk Receptionist greets hospital visitors, patients, vendors, and colleagues at the Information and Guest Services Desk. The role provides assistance and directions, receives and directs people seeking information about the hospital, patients, and personnel, and assists with patient transport. The receptionist follows hospital customer service standards and maintains confidentiality of patient and hospital information at all times.

Requirements

High school diploma or equivalent.
One year of experience in reception, hospitality, and/or public relations.
Maintain confidentiality of patient and hospital information.

Nice To Haves

Three years of reception experience in a healthcare setting.

Responsibilities

Welcome visitors, patients, vendors, and colleagues; screen their intent and destination and provide directions efficiently, courteously, and professionally.
Maintain strict HIPAA standards in accordance with Hartford HealthCare policies.
Train new volunteers and prioritize their service at the Information and Guest Services Desk.
Access the EPIC database; answer and transfer telephone calls from the public; and use TTY text telephones to relay information accurately.
Create visitor badges using photo identification.
Receive and assist with distributing patient mail; forward mail for discharged patients to their home addresses.
Communicate volunteer schedule needs and changes to the coordinator.
Monitor and report to Public Safety staff guests who are creating a nuisance, pose a potential hazard to themselves or others, or need trained security assistance.
Represent the hospital professionally, using courtesy and tact when dealing with patients, visitors, vendors, and colleagues.
Assist with patient transport.