Information Desk Receptionist

Hartford Healthcare•Manchester, CT

2d•Onsite

About The Position

The Information Desk Receptionist greets hospital visitors, patients, and vendors at the Information and Guest Services Desk. The role provides assistance and directions, and receives, advises, and directs people seeking information about the hospital, patients, and personnel. It also assists with patient transport and requires strict adherence to hospital customer-service standards and confidentiality requirements. The receptionist welcomes and screens visitors, maintains HIPAA standards, trains new volunteers, uses the EPIC database, answers and transfers public telephone calls, and creates visitor badges with photo identification. The role also assists with patient mail, communicates volunteer-schedule changes to the coordinator, and alerts Public Safety staff about guests who may pose a hazard or need security assistance. The position represents the hospital professionally and courteously.

Requirements

High school diploma or equivalent.
One year of experience in reception, hospitality, and/or public relations.
Strict adherence to HIPAA standards and confidentiality requirements.

Nice To Haves

Three years of reception experience in a healthcare setting is desirable.

Responsibilities

Greet and welcome visitors, patients, vendors, and colleagues; screen their intent and destination and provide directions efficiently and professionally.
Assist people seeking information about the hospital, patients, and personnel, and assist with patient transport.
Maintain strict HIPAA standards and confidentiality of patient and hospital information.
Train new volunteers and prioritize their service at the Information and Guest Services Desk.
Access the EPIC database; answer and transfer public telephone calls; use TTY text telephones and relay information accurately.
Create visitor badges with photo identification.
Receive and assist with distribution of patient mail, and forward discharged patients’ mail to their home addresses.
Communicate volunteer-schedule needs and changes to the coordinator.
Monitor and report to Public Safety staff guests who are creating a nuisance, may pose a hazard, or need trained security assistance.
Represent the hospital professionally, using courtesy and tact when interacting with patients, visitors, vendors, and colleagues.