Information Desk Receptionist
About The Position
The Information Desk Receptionist greets hospital visitors, patients, vendors, and colleagues at the Information and Guest Services Desk and provides assistance and directions. The role receives, advises, and directs people seeking information about the hospital, patients, and personnel, and assists with patient transport. The receptionist follows hospital customer service standards and maintains confidentiality of patient and hospital information at all times. The position is part of Hartford HealthCare’s Greater Manchester Region, which includes Manchester Memorial Hospital, Rockville General, a multispecialty provider group, and visiting nurse services. The region serves approximately 300,000 people across 19 towns.
Requirements
- High school diploma or equivalent.
- At least one year of experience in reception, hospitality, and/or public relations.
- Maintain patient and hospital confidentiality and comply with HIPAA standards.
- Provide courteous and professional service to patients, visitors, vendors, and colleagues.
Nice To Haves
- Three years of reception experience in a healthcare setting is desirable.
Responsibilities
- Welcome visitors, patients, vendors, and colleagues; screen their intent and destination and provide directions in an efficient, friendly, and professional manner.
- Maintain strict HIPAA standards in accordance with Hartford HealthCare policies.
- Train new volunteers and prioritize their service at the Information and Guest Services Desk.
- Access the EPIC database; answer and transfer calls from the public; use TTY text telephones and relay information accurately.
- Create visitor badges using photo identification.
- Receive and assist with distributing patient mail, and forward mail for discharged patients to their home addresses.
- Communicate volunteer schedule needs and changes to the coordinator.
- Monitor and report to Public Safety staff guests who are creating a nuisance, pose a potential hazard, or need trained security assistance.
- Represent the hospital professionally, using courtesy and tact when interacting with patients, visitors, vendors, and colleagues.
- Assist with patient transport.
Benefits
- Competitive benefits program designed to support work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
