Patient Services Lead (Full Time)

Compass Group • Jacksonville, FL

6d • Onsite

About The Position

TouchPoint Support Services is hiring a full-time Patient Services Lead at Ascension St Vincent Southside in Jacksonville, Florida. The role coordinates patient meal service and special requests through the Patient Dining Program, helping create a comfortable and compassionate healthcare environment while meeting patients’ nutritional needs. The position is scheduled Monday through Friday, 6:00 a.m. to 2:30 p.m.; weekends and holidays are included. The fixed pay rate is $24.00 per hour.

The Patient Services Lead oversees the Patient Dining Program’s service systems and processes, supervises and trains Patient Dining Associates, and ensures units are staffed to provide service. The role works with caregivers, the culinary team, nursing staff, and dietitians to support patient meal selections, dietary needs, and meal delivery processes. It also requires compliance with patient confidentiality, food safety, sanitation, and regulatory standards, as well as completion of department reports and daily team meetings.

The associate must be able to communicate and read operational documents and use the hospital’s admission, discharge and transfer (ADT) system and other computer-based patient care systems. The role may occasionally require lifting or moving up to 100 pounds and maneuvering or pushing food delivery carts. Reasonable accommodations may enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Three years of previous supervisory experience.
• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating the hospital’s admission, discharge and transfer (ADT) system and other computer-based systems used to manage patient care records.
• Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts.

Responsibilities

• Oversee systems and processes to ensure the Patient Dining Program meets its strategic and operational objectives.
• Supervise Patient Dining Associates and ensure they help patients select menu items and assemble, deliver, and pick up meal trays.
• Ensure Patient Dining Associates are adequately trained and units are properly staffed.
• Work with caregivers and the culinary team to determine menu alternatives for allergies, sensitivities, cultural, ethnic, and religious preferences, and requests for additional selections.
• Interact with nursing staff and evaluate daily patient meal selections, tray completion, delivery, and retrieval.
• Respond to patients’ needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, including monitoring patients who cannot eat by mouth, are on liquid diets, or have calorie-count requirements.
• Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO standards.
• Follow HACCP guidelines for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
• Complete daily, weekly, and monthly reports as outlined in company policies and procedures.
• Conduct daily associate team meetings following Morrison’s GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Benefits

• Free uniforms
• Safety shoes
• Shift meals
• Company perks
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical insurance (full-time positions)
• Dental insurance (full-time positions)
• Vision insurance (full-time positions)
• Life and AD&D insurance (full-time positions)
• Disability insurance (full-time positions)
• Commuter Benefits (full-time positions)
• Employee Assistance Program (full-time positions)
• Flexible Spending Accounts (full-time positions)
• Paid and/or unpaid time off benefits may be available in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed