PATIENT SERVICES LEAD (FULL TIME)

Compass Group•Austin, TX

12d•$20 - $21•Onsite

About The Position

TouchPoint Support Services is hiring a full-time Patient Services Lead at Ascension Seton Medical Center Austin in Austin, Texas. The role coordinates patient meal service and special requests through the Patient Dining Program, ensuring associates are trained and units are appropriately staffed. The Lead supports a comfortable, compassionate healthcare environment by attending to patients’ nutritional needs and service requests. The position oversees processes for meeting Patient Dining Program objectives, supervises Patient Dining Associates, coordinates with caregivers and the culinary team on menu alternatives, and works with nursing to evaluate meal selection, tray completion, delivery, and retrieval. The Lead communicates patient concerns to appropriate personnel, assists dietitians with monitoring certain patient dietary needs, and ensures compliance with confidentiality, regulatory, food-safety, and sanitation requirements. The role also completes reports and conducts daily team meetings. The schedule is full time, with eight-hour shifts between 5:00 a.m. and 9:00 p.m.; days and shifts may vary according to business needs. Pay is $19.50–$20.50 per hour. Evening and weekend differentials are offered, and vacation and benefits are available after 90 days.

Requirements

At least one year of leadership or supervisory experience.
Customer service experience.
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems that manage patient care records.
Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may enable qualified individuals with disabilities to perform these essential functions.

Responsibilities

Oversee systems and processes to accomplish the strategic and operational objectives of the Patient Dining Program.
Supervise Patient Dining Associates and ensure they help patients select menus and assemble, deliver, and pick up meal trays.
Work with caregivers and the culinary team to determine menu alternatives for patients with allergies or sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
Interact with nursing and evaluate patient meal selection, tray completion, delivery, and retrieval processes daily.
Respond to patients’ needs and communicate problems or concerns to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, including helping monitor patients who cannot eat by mouth, are on liquid diets, or have a specific calorie count to manage.
Follow facility confidentiality and patient-rights policies under HIPAA.
Comply with regulatory agency standards, including federal, state, and JCAHO requirements.
Follow HACCP guidelines for meal assembly and distribution.
Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
Complete daily, weekly, or monthly reports as outlined in company policies and procedures.
Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
Perform other duties as assigned.

Benefits

Evening and weekend differential
Vacation and benefits after 90 days
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical insurance
Dental insurance
Vision insurance
Life insurance/AD
Disability insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws