Patient Services Lead (Full Time)
About The Position
Morrison Healthcare is hiring a full-time Patient Services Lead at Roper St Francis Hospital in Charleston, South Carolina. The role coordinates patient meal service and special requests for the Patient Dining Program, helps ensure Patient Dining Associates are trained and units are adequately staffed, and supports a comfortable, compassionate healthcare environment. The position pays $19.00 to $20.00 per hour and is scheduled from 6:00 a.m. to 6:30 p.m. on days that may vary, with rotating weekends. Further schedule details are provided during the interview. The Lead oversees systems and processes for the Patient Dining Program, supervises associates, and coordinates patient menu selection, meal-tray assembly and delivery, and tray pickup. The position works with caregivers and culinary staff on menu alternatives for allergies, sensitivities, cultural, ethnic, and religious preferences, and additional requests. It also interacts with nursing about meal selections and tray-service processes, communicates patient concerns to appropriate personnel, and assists dietitians with monitoring certain dietary needs. The role follows confidentiality, patient-rights, food-safety, sanitation, and regulatory requirements, and completes reports and daily team meetings. The role requires the ability to communicate and read documents such as safety rules and procedure manuals, and aptitude for using a hospital admission, discharge, and transfer system and other computer-based patient-care systems. The associate may occasionally lift or move up to 100 pounds and maneuver and push food-delivery carts. Reasonable accommodations may enable qualified individuals with disabilities to perform the essential functions.
Requirements
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating a hospital admission, discharge, and transfer (ADT) system and other computer-based systems that manage patient-care records.
- Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food-delivery carts.
- Qualified candidates must be able to perform the essential functions satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Previous food service or patient services experience is preferred.
Responsibilities
- Oversee systems and processes to ensure the Patient Dining Program meets its strategic and operational objectives.
- Supervise Patient Dining Associates and ensure they help patients make menu selections and assemble, deliver, and pick up meal trays.
- Work with caregivers and the culinary team to determine menu alternatives for allergies, sensitivities, cultural, ethnic, and religious preferences, or additional patient requests.
- Interact with nursing and evaluate daily patient meal selections, tray completion, tray delivery, and tray retrieval.
- Respond to patient needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
- Assist dietitians with monitoring patients who cannot eat orally, are on liquid diets, or have calorie-count requirements.
- Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
- Comply with regulatory agency standards, including federal, state, and JCAHO standards.
- Follow HACCP guidelines for meal assembly and distribution, and comply with applicable health, sanitation, and department procedures.
- Complete daily, weekly, and monthly reports as outlined in company policies and procedures.
- Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
