Patient Services Lead (Full Time)
About The Position
TouchPoint Support Services is hiring a full-time Patient Services Lead at Ascension Seton Medical Center Austin in Austin, Texas. The role coordinates patient meal service and special requests for the Patient Dining Program, helping create a comfortable and compassionate healthcare environment. The Lead ensures Patient Dining Associates are trained and units are adequately staffed, and supports patients’ special requests and nutritional needs. The role oversees service systems and processes, supervises Patient Dining Associates, and coordinates with caregivers, nursing staff, dietitians, and the culinary team. The position requires following facility confidentiality and patient-rights policies, regulatory standards, food-safety and sanitation procedures, and department reporting and meeting guidelines. Work is scheduled as full-time, with 8-hour shifts that may vary across days and between 5:00 a.m. and 9:00 p.m., based on business needs. The position is based at Ascension Seton Medical Center Austin, 1201 West 38th Street, Austin, TX 78705. The stated pay range is $19.50 to $20.50 per hour. Evening and weekend differential is offered, and vacation and benefits are available after 90 days. The role may occasionally require lifting or moving up to 100 pounds and maneuvering or pushing food delivery carts. Reasonable accommodations may enable qualified individuals with disabilities to perform the essential functions.
Requirements
- At least one year of leadership or supervisory experience.
- Customer service experience.
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems used to manage patient care records.
- Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may enable qualified individuals with disabilities to perform these essential functions.
Responsibilities
- Oversee systems and processes to ensure the Patient Dining Program meets its strategic and operational objectives.
- Supervise Patient Dining Associates and ensure they help patients make menu selections and assemble, deliver, and pick up meal trays.
- Work with caregivers and the culinary team to determine menu alternatives for food allergies and sensitivities, cultural, ethnic, or religious preferences, and additional patient requests.
- Interact with nursing staff and evaluate daily meal selections, tray completion, delivery, and retrieval processes.
- Respond to patients’ needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
- Assist dietitians, including helping monitor patients on liquid diets, patients with specific calorie requirements, and patients who cannot eat by mouth.
- Follow facility confidentiality and patient-rights policies in accordance with HIPAA policies and procedures.
- Comply with regulatory agency standards, including federal, state, and JCAHO requirements.
- Follow HACCP food-safety guidelines for meal assembly and distribution.
- Comply with applicable health and sanitation regulations and department sanitation procedures.
- Complete daily, weekly, and monthly reports as outlined in company policies and procedures.
- Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
- Perform other duties as assigned.
Benefits
- Evening and weekend differential.
- Vacation and benefits after 90 days.
- Retirement Plan.
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
- Medical insurance for full-time positions.
- Dental insurance for full-time positions.
- Vision insurance for full-time positions.
- Life Insurance/AD for full-time positions.
- Disability Insurance for full-time positions.
- Commuter Benefits for full-time positions.
- Employee Assistance Program for full-time positions.
- Flexible Spending Accounts (FSAs) for full-time positions.
- Associates may be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
