PATIENT SERVICES LEAD (FULL TIME)
About The Position
The Patient Services Lead coordinates patient meal service and special requests for the Patient Dining Program. The role ensures Patient Dining Associates are trained and units are adequately staffed to provide service. It contributes to a comfortable and compassionate healthcare environment by addressing patients’ requests and nutritional needs. The lead oversees service systems and processes, supervises Patient Dining Associates, and coordinates with caregivers, culinary staff, nursing, and dietitians. The position also supports food safety, sanitation, regulatory compliance, confidentiality, and required reporting.
Requirements
- Three years of previous supervisory experience.
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Ability to effectively operate the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems for managing patient care records.
- Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may enable qualified individuals with disabilities to perform these essential functions.
Responsibilities
- Oversee systems and processes to achieve the strategic and operational objectives of the Patient Dining Program.
- Supervise Patient Dining Associates and ensure they help patients select menu items and assemble, deliver, and pick up meal trays.
- Work with caregivers and the culinary team to determine menu alternatives for patients with allergies, sensitivities, cultural, ethnic, or religious preferences, and other selection needs.
- Interact with nursing and evaluate patient meal selections, tray completion, delivery, and retrieval daily.
- Respond to patient needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
- Assist dietitians with monitoring patients who cannot eat orally, are on liquid diets, or have calorie-count requirements.
- Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
- Comply with regulatory agency standards, including federal, state, and JCAHO standards.
- Follow HACCP guidelines for meal assembly and distribution.
- Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
- Complete daily, weekly, or monthly reports as outlined in company policies and procedures.
- Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
- Perform other duties as assigned.
Benefits
- Free uniforms
- Safety shoes
- Shift meals
- Company perks
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
