PATIENT SERVICES LEAD (FULL TIME)

Compass Group•Lexington, KY

11d•$23 - $25•Onsite

About The Position

Morrison Healthcare is hiring a full-time Patient Services Lead at Good Samaritan Hospital in Lexington, Kentucky. The role coordinates patient meal service and special requests through the Patient Dining Program, ensures Patient Dining Associates are trained and units are staffed, and helps create a comfortable and compassionate healthcare environment. The position pays $23.00 to $25.00 per hour. The schedule is full time, with days and hours that may vary between 5:30 a.m. and 6:45 p.m., including rotating weekends. The Patient Services Lead oversees program operations, supervises associates who assist patients with menu selections and meal trays, and works with caregivers and culinary staff on dietary alternatives. The role also coordinates with nursing, responds to patient needs, assists dietitians, protects patient confidentiality, follows food-safety and sanitation requirements, and completes reports and team meetings. The employer offers paid time off, a 401(k), and discounted meals, along with other benefits described in the posting.

Requirements

Ability to communicate and read documents such as safety rules, procedure manuals, and operating and maintenance instructions.
Ability to effectively operate the hospital's admission, discharge, and transfer (ADT) system and other computer-based systems used to manage patient care records.
Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may be available for qualified individuals with disabilities.

Nice To Haves

Previous food service supervisory experience is preferred.

Responsibilities

Oversee systems and processes to accomplish the strategic and operational objectives of the Patient Dining Program.
Supervise Patient Dining Associates and ensure they assist patients with menu selections and assemble, deliver, and pick up meal trays.
Work with caregivers and the culinary team to determine menu alternatives for patients with allergies, sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
Interact with nursing and evaluate patient meal selections, tray completion, delivery, and retrieval daily.
Respond to patient needs and communicate problems or concerns to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, including monitoring patients who cannot eat orally, are on liquid diets, or have calorie-count requirements.
Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
Comply with federal, state, and JCAHO regulatory standards.
Follow HACCP guidelines for meal assembly and distribution.
Comply with applicable health and sanitation regulations and department sanitation procedures.
Complete daily, weekly, and monthly reports as required by company policies and procedures.
Conduct daily associate team meetings using Morrison's GR8 Start Meeting guidelines and template.
Perform other duties as assigned.