PATIENT SERVICES LEAD (FULL TIME)
About The Position
Morrison Healthcare is hiring a full-time Patient Services Lead at Atrium Medical Center in Middletown, Ohio. The role coordinates patient meal service and special requests within the Patient Dining Program. The Lead ensures Patient Dining Associates are trained and units are staffed to provide service, and helps create a compassionate healthcare dining experience by addressing patients’ requests and nutritional needs. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with rotating weekend and holiday shifts from 12:00 p.m. to 8:30 p.m. The fixed pay rate is $20.00 per hour. The position requires previous supervisory experience; food service experience in a healthcare setting is preferred.
Requirements
- Previous supervisory experience is required.
- Ability to communicate and read documents such as safety rules, procedure manuals, and operating and maintenance instructions.
- Aptitude for effectively operating the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems used to manage patient care records.
- Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may enable qualified individuals with disabilities to perform these essential functions.
Nice To Haves
- Previous food service experience in a healthcare setting.
Responsibilities
- Oversee systems and processes to achieve the strategic and operational objectives of Patient Dining Program service.
- Supervise Patient Dining Associates and ensure they help patients select menu items, assemble and deliver meal trays, and pick up trays.
- Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies or sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
- Interact with nursing and evaluate daily patient meal selections, tray completion, delivery, and retrieval.
- Respond to patients’ needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
- Assist dietitians, including helping monitor patients who cannot eat by mouth, are on liquid diets, or have a specific calorie count to manage.
- Follow facility confidentiality and patient rights policies under HIPAA.
- Comply with regulatory agency standards, including federal, state, and JCAHO standards.
- Follow HACCP guidelines for meal assembly and distribution.
- Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
- Complete daily, weekly, and monthly reports as outlined in Morrison Healthcare policies and procedures.
- Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
