Patient Access Coordinator

UHS•Kirkland, WA

6d•Onsite

About The Position

Fairfax is looking for a Part time Night Shift Patient Access Coordinator to join our Intake team. (Fri, Sat, Sun 11pm-7:30am) The Patient Access Coordinator (PAC) is primarily responsible for answering and appropriately managing incoming telephone calls; scheduling patient assessments/appointments; creating and updating patient pre-registrations including verification of benefits and financial counseling; setting certain expectations for patients regarding their services, and responding to customers' information needs. The PAC is also cross-trained and utilized as a Hospital Services Representative (HSR), thereby assuming the responsibilities associated with the patient discharge/check-out function. Additionally, the PAC is responsible for performing various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.

Requirements

High school diploma or G.E.D. equivalent required
At least two years working experience in a hospital or Dr. Office setting helpful
Strong background in customer service
Excellent written and verbal communication skills
General knowledge of patient accounting which includes billing and reimbursement requirements
Computer skills
Ability to interact with all types of customers
Must be able to work every other weekend

Responsibilities

Answering and appropriately managing incoming telephone calls
Scheduling patient assessments/appointments
Creating and updating patient pre-registrations including verification of benefits and financial counseling
Setting certain expectations for patients regarding their services
Responding to customers' information needs
Performing patient discharge/check-out functions
Performing various administrative and clerical duties required to support these functions
Performing other tasks on an as-needed basis