Orthopedic Patient Care Coordinator-LH Orthopedics Bowie

Luminis Health • Bowie, MD

2d • $18 - $23 • Onsite

About The Position

Orthopedic Patient Care Coordinators perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep clinic operations running smoothly. This role involves proficient use of medical practice software, participation in clinical outcome projects and process improvement initiatives, and coordination of patient care needs to facilitate the plan of care. The position requires strong teamwork, excellent communication skills, and the ability to assist physicians with special projects and administrative responsibilities. Key responsibilities include assessing and coordinating patient care, verifying appointments and insurance, triaging patient calls, and communicating with physicians regarding changes to the medical plan of care. Demonstrating I.C.A.R.E. behaviors to improve the patient's experience is also essential.

Requirements

• High School Diploma
• Must be able to demonstrate basic personal computer skills
• One year of clerical/billing experience in a medical office setting.
• Must have excellent communication skills.

Nice To Haves

• Medical records experience strongly preferred.

Responsibilities

• Proficient and correct use of all facets of medical practice software to ensure the integrity of patient database information.
• Participates in department clinical outcome projects as well as process improvement initiatives of care management.
• Implements and coordinates patient care needs to facilitate the plan of care.
• Demonstrates commitment to work partners to help each other reach mutual goals and learn from each other. Demonstrates actions and behaviors that consistently promote trust, respect, and a positive attitude and promote team morale.
• Assist physician with special projects and administrative responsibilities as necessary such as organizing meetings, depositions and lectures.
• Responsible for the assessment and coordination of patient care for the achievement of patient outcomes.
• Consistently verifies patient appointments, insurances and in office procedure authorizations. Consistently edits and mails various letters to patients including surgical posting and instructions. Triage patient calls in a timely manner.
• Assist with physicians, physician assistant, and other disciplines involved with care of the patient to foster a coordinated approach to patient care.
• Responsible for communicating with physician regarding any changes to the medical plan of care to avoid any delays.
• Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experience.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED