Temp. Medical Office Receptionist
Washington Health Medical Group•Fremont, CA
•Onsite
About The Position
Acts as the first impression of the clinic and WTMF as a whole, ensuring every interaction promotes the Patient First Ethic. Performs all roles needed for the front desk, including screening, greeting, registration, booking appointments, insurance verification, processing paperwork, checking in, checking out, collecting payment, assisting in MyChart registration, and obtaining authorizations. This role is a full-time, non-exempt position with no supervisory responsibilities.
Requirements
- High school graduate or GED.
- 2 years of experience in customer service.
Nice To Haves
- Communication proficiency
- Ethical Conduct
- Flexibility
- Initiative
- Time Management
Responsibilities
- Acts as first impression of clinic and WTMF as a whole.
- Ensures every interaction promotes the Patient First Ethic.
- Performs all roles needed for the front desk: screening, greeting, registration, booking appointments, insurance verification, processing paperwork, checking in, checking out, collecting payment, assisting in MyChart registration, obtaining authorizations.
- Checks in patient in the Epic system which includes: reviewing and updating demographic information, verifying insurance, scanning copies of insurance cards, collecting co-pays and balances from patients.
- Instructs and assists new patients on the proper completion of their new patient paperwork.
- Continually monitors the schedule and communicates changes to patients.
- Maintains clean waiting room and working areas.
- Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person.
- Prepares mailing of forms for new patients to be complete, or directs patient to the website to download the forms.
- Reviews and preps each patient chart before the visit.
- Performs opening and closing standard procedures.
- Checks for current referrals and/or authorizations for applicable patients. Obtains new referrals from primary care physician as necessary per office site.
- Photocopies and faxes various documents as necessary.
- Completes check out process including scheduling return appointments. When applicable, direct schedules appointments into other WTMF clinics.
- Performs related tasks and assignments as necessary.
- Complies with established organizational policies and procedures of WTMF.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
