Pa Jobs in Orange County

About The Position

Requirements

• Bachelor’s degree in Business or equivalent work experience in the required field.
• 3–5 years of experience in a customer service role within Sales and Marketing.
• Experience working with an enterprise-wide integrated system, SAP.
• Strong verbal, analytical, and written communication skills.
• Ability to identify and resolve problems in a timely manner and manage multiple priorities.
• Punctual, dependable, detail-oriented self-starter.

Nice To Haves

• Education in sciences is highly desired.
• Experience working in a manufacturing environment is preferred.

Responsibilities

• Respond to and expedite customer correspondence, including issues involving pricing and billing errors, credits, and returns, while providing a high level of customer service.
• Manage customer product sample requests and work with Sales Staff and R&D to ensure the correct samples are sent.
• Place all sample orders in the ERP system.
• Work with Supply Chain and Commercial Management to achieve accurate and timely delivery commitments.
• Maintain product sample inventory, including cast film, tubing, plaques, dog bones, and rods.
• Coordinate R&D quotes in the ERP system’s “Quotes and Estimates” module for Sales Staff, in collaboration with appropriate R&D personnel and in accordance with SOPs.
• Participate in special projects that support personal, departmental, and corporate goals.
• Provide backup for other Customer Service team members.
• Adhere to dsm-firmenich Quality System procedures and ISO 9001 and/or 13485 standards.

Benefits

• Continuous learning, experimentation, and career development opportunities.
• Collaborative, entrepreneurial environment with meaningful ownership and visibility.
• Opportunity to work on trusted consumer health brands and at the intersection of technology, marketing, consumer insights, and innovation.