Customer Experience Manager - Temple PA

Five Below • Temple, PA

8d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store in Temple, Pennsylvania. The role ensures associates provide a fast, friendly checkout and a positive customer experience, while meeting customer service score goals set by the District Manager. The manager oversees front-end merchandising and equipment, supports store readiness and cleanliness, and performs store manager duties when the Store Manager is absent. The role also works with store leadership to recruit, train, coach, develop, and supervise crew members. This is an hourly position starting at $15.00. The job description notes that additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
• Ability to frequently move across the sales floor and between the sales floor and stock room while assisting customers and handling merchandise.
• Ability to work a flexible schedule that meets business needs, including day, evening, and weekend shifts; overnight shifts and travel may also be required.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, welcoming service.
• Train crew members on the B.E.S.T. customer service experience and ensure fast, friendly checkout.
• Lead the store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained to use it, including applicable services.
• Perform opening and closing procedures; maintain cleanliness, recovery, and store readiness.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED