Full Time Customer Experience Manager - Wyomissing PA

Five Below•Wyomissing, PA

1d•Onsite

About The Position

Five Below is seeking a Customer Experience Manager to lead customer service and front-end operations at its Wyomissing, Pennsylvania store. The role focuses on delivering a fast, friendly customer experience, achieving customer service score goals, maintaining front-end merchandising and equipment, and keeping the store clean, recovered, and ready for customers. The manager partners with the Store Manager and store leadership team on recruiting, training, coaching, developing, and supervising crew members, and performs Store Manager duties when the Store Manager is absent. This is an hourly position starting at $15.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests have a fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained to use it and applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.