Full Time Customer Experience Manager - Wyomissing PA

Five Below•Wyomissing, PA

3d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. The role ensures crew members provide a fast, friendly checkout and a positive customer experience, and leads the store toward customer service score goals established by the District Manager. The manager oversees front-end merchandising and equipment, opening and closing procedures, cleanliness, recovery, and store readiness. They perform store manager duties when the Store Manager is absent and partner with store leadership on recruiting, training, coaching, developing, supervising, and merchandising. Additional duties may be assigned according to store needs. This hourly position is based in Wyomissing, Pennsylvania, with a starting rate of $15.00. The schedule must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required. The job involves frequent cashiering, merchandise handling, ladder use, physical movement around the store, and communication with customers and coworkers.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and face-to-face.
Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members deliver a positive customer experience through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout service.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations, including merchandising candy, soda, and snacks to meet or exceed brand standards.
Ensure front-end equipment is working and associates are trained, including on applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities as determined by the Store Manager based on store needs.