Customer Experience manager Full time - Morgantown PA

Five Below • Elverson, PA

8d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. The role ensures crew members provide an engaging customer experience, trains the crew on the B.E.S.T. service experience, and works toward customer service score goals set by the District Manager. It also oversees front-end merchandising and equipment, store opening and closing procedures, cleanliness, recovery, and readiness for customers. The manager performs Store Manager duties in their absence and partners with store leadership on recruiting, training, coaching, development, supervision, merchandising, and World Recovery. Additional responsibilities may be assigned by the Store Manager based on store needs.

This is an hourly position in Morgantown, Pennsylvania, starting at $15.00. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required. The role involves frequent customer and coworker interaction, operating a cash register, moving merchandise, using ladders, and maintaining a stationary, upright position for much of the workday.

Requirements

• High school diploma or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking ability.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
• Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; frequently use ladders; and kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.
• Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests have a fast, friendly checkout.
• Lead the store in achieving and maintaining customer service score goals set by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets brand standards.
• Ensure front-end equipment is working and associates are trained on equipment and applicable services.
• Complete opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Complete additional responsibilities assigned by the Store Manager according to store needs.

Benefits

• The posting directs applicants to the company benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED