Customer Experience manager Full time - Morgantown PA

Five Below•Elverson, PA

9d•Onsite

About The Position

Five Below is hiring a Customer Experience Manager to lead customer service and front-end operations in its store in Morgantown, Pennsylvania. The manager ensures crew members provide a welcoming customer experience, trains them on the B.E.S.T. customer service experience, and leads the store toward customer service score goals set by the District Manager. The role supports store operations, merchandising, staffing, and store readiness, and performs Store Manager duties when the Store Manager is absent. This is an hourly position starting at $15.00.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts; travel may also be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members delight customers through personal contact and provide a fast, friendly checkout experience; train the crew on the B.E.S.T. customer service experience.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations, ensure front-end merchandising such as candy, soda, and snacks meets brand standards, and ensure front-end equipment is working and associates are trained on applicable services.
Oversee opening and closing procedures, store cleanliness and recovery, and keeping the store ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities as determined by the Store Manager based on store needs.