Customer Experience Manager - Temple PA

Five Below•Temple, PA

10d•Onsite

About The Position

The Customer Experience Manager leads the store’s customer-service experience and front-end operations. This role trains and guides crew members in delivering Five Below’s B.E.S.T. customer service, works toward customer-service score goals set by the District Manager, and ensures a fast, friendly checkout experience. The manager maintains front-end merchandising and equipment, supports store readiness and cleanliness, and performs store manager duties when the Store Manager is absent. The role partners with the Store Manager and store leadership team to recruit, train, coach, develop, and supervise crew members, and to carry out merchandising and recovery procedures. It also includes routine store maintenance and other responsibilities assigned by the Store Manager according to store needs. The position requires a flexible schedule, including day, evening, and weekend work; overnight shifts and travel may also be required as needed. The listed starting pay is $15.00 per hour.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, and weekends; overnight shifts and travel may be required as needed.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, welcoming service and train them on the B.E.S.T. customer service experience.
Lead the assigned store in achieving and maintaining customer-service score goals provided by the District Manager.
Lead front-end operations and ensure candy, soda, snacks, and other front-end merchandising meet or exceed brand standards.
Ensure front-end equipment is working and associates are trained to provide applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.