Operator Jobs

About The Position

Requirements

• Proven track record in client relationship management, driving strategic growth and program success.
• 4+ years of experience in B2B account management, customer success, or sales.
• Exceptional problem-solving skills with a proactive, client-first approach.
• Proficiency in CRM and tools (Facilis / Syncore) and Excel (pivot tables, v-lookups) to analyze data and optimize performance.
• Excellent communication skills, ensuring seamless collaboration across teams and with clients.
• Ability to travel 30-50%, engaging with clients in person.

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field (preferred)

Responsibilities

• Think like an operator, not a firefighter, preventing escalations by setting expectations, simplifying processes, and keeping customers ahead of risk.
• Own relationships with established clients, serving as their primary point of contact for all sales and program needs.
• Ensure clients see Image Solutions as a strategic partner, not just a vendor.
• Understand each client’s business, industry, and challenges to provide tailored, value-driven solutions.
• Ensure a seamless, high-quality experience throughout the client lifecycle, from concept to delivery.
• Conduct regular on-site visits, program reviews, and seasonal planning sessions to reinforce partnership strength.
• Represent the brand at industry trade shows, regional markets, and networking events to reinforce presence with established partners.
• Lead customer conversations, guiding discussions, holding the line, resetting expectations, and doing it all without losing trust.
• Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.
• Guide partners on trend direction, fabric innovation, fit adjustments, and customization options.
• Work with design and merchandising teams to bring client-specific programs to life, ensuring brand alignment and commercial success.
• Gather client requirements to create comprehensive briefs to present to cross-functional teams.
• Find opportunities to reduce costs for our clients.
• Create clarity in messy environments, organizing chaos and turning it into a repeatable path.
• Identify risks before they become issues, ensuring smooth program execution.
• Keep communication clear, transparent, and proactive, reinforcing client confidence.
• Offer long-term, strategic solutions that drive measurable business impact.
• Advocate for client needs across internal teams, ensuring alignment and execution.
• Proactively drive revenue growth through upselling and cross-selling new items, options, and promotional goods.
• Develop long-term business plans with key partners that increase order volume and strengthen multi-year commitments.
• Use data insights to recommend assortment adjustments, category expansions, and pricing strategies.
• Leverage CRM and Sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement.
• Produce accurate forecasts, seasonal projections, and account performance reports for internal leadership.
• Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.

Benefits

• Competitive base pay + annual bonus for driving client success and strengthening partnerships.
• Ownership & autonomy to shape strategic client programs and drive meaningful results.
• A culture built on service, innovation, and collaboration.
• Comprehensive benefits, including medical, dental, and vision for you and your family.
• 401(k) with company match to invest in your future.
• 4-week sabbatical after 5 years, recognizing your dedication.
• A company that gives back – we donate 10% of annual profits to charity and offer paid volunteer time.
• 6 weeks of paid parental leave, because family matters.