Office Assistant Jobs

About The Position

Requirements

• Associate’s degree required.
• General knowledge and experience in office administration and procedures.
• General understanding of medical insurance plans, eligibility requirements, insurance verification processes.
• Proficiency in Microsoft Office Suite, including: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams.
• Experience utilizing electronic medical records (EMR) and approved electronic record systems.
• Excellent verbal, written, organizational, and customer service skills.
• Maintain appropriate professional boundaries, promote client confidentiality and exhibit flexibility, sensitivity to cultural differences, and teamwork.
• Ability to work independently while collaborating effectively within a team environment.
• Demonstrate flexibility, professionalism, cultural sensitivity, and the ability to maintain appropriate professional boundaries.
• Ability to solve problems, make recommendations, and implement solutions.

Nice To Haves

• Bilingual (Spanish, Portuguese, Haitian Creole, Khmer) preferred.
• Knowledge of Early Intervention services and Massachusetts Early Intervention regulations and Department of Public Health (DPH) preferred.
• General knowledge of Medicaid/MassHealth.

Responsibilities

• Cross-train and provide coverage in key administrative functions, including referral processing, scheduling, insurance verification, billing support, and front office operations.
• Assist with special projects, reports, and data tracking as assigned.
• Participate in administrative team meetings, training, and quality improvement initiatives.
• Provide office coverage as needed.
• Maintain accurate correspondence and client records.
• Support daily office operations and administrative functions.
• Maintain confidentiality of all client, employee, and agency information in accordance with HIPAA and agency policies.
• Runs MassHealth 270/271 reports on a weekly basis. Reviews for insurance changes and runs insurance eligibility.
• Perform other duties as assigned by the Program Director, Program Operations Manager, or Clinical Coordinator.