Office Assistant

Reimagined Parking • Tacoma, WA

13d • $24 - $26 • Onsite

About The Position

The Office Assistant performs clerical and customer-service tasks to support departments at the local Tacoma office. Depending on the assigned department’s needs, the role includes greeting and assisting customers, completing projects, filing and record keeping, preparing correspondence, and providing general office support. The Office Assistant works with teammates and leadership to meet quality standards and provides professional service to internal and external customers with monthly and daily parking needs.

The position supports parking customers through telephone, email, and web-based channels, including account sign-ups and maintenance, transaction processing, customer inquiries, and branch, lot, and account maintenance. The role also involves accurate data entry and record keeping, timely resolution of customer requests, and maintaining service and quality goals.

Requirements

• At least 18 years of age.
• Excellent customer-service and communication skills, including superior interpersonal, verbal, and written communication.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong work ethic, reliability, professionalism, and poise.
• Strong analytical abilities and sound judgment in decision-making.
• Strong attention to detail and accuracy, including fast and accurate data entry and the ability to manipulate and retrieve data from systems.
• Ability to multitask, prioritize, and organize work in a structured environment.
• Flexibility, adaptability, motivation, and initiative.
• Ability to respond to customer complaints professionally and resolve conflicts.
• Exceptional telephone etiquette, tact, and customer-service skills, including the ability to assist customers with diverse requirements.
• Ability to consistently achieve individual and departmental service-level goals.
• Positive, team-oriented attitude and ability to balance independent work with broader team goals.

Nice To Haves

• Previous administrative support experience.

Responsibilities

• Greet customers in a friendly and courteous manner and communicate professionally with visitors and teammates.
• Prepare and distribute emails, correspondence, memos, letters, faxes, and forms.
• Assist with regularly scheduled reports, invoice submissions, and expense report reconciliation.
• Complete special projects and other duties as assigned by leadership.
• Process customer transactions, communicate company policies, enforce regulations, and represent the company courteously.
• Build rapport with customers, respond to inquiries and complaints, provide empathetic support, and help retain parking customers.
• Answer inbound calls and emails within service-level and quality goals, serving as a contact for internal and external monthly parking customers.
• Provide service for telephone-based customer sign-ups and parking account maintenance, and assist customers using the web-based interface.
• Complete after-call work for new customer sign-ups and account modifications.
• Receive and accurately enter customer, credit-card, and pre-approved payment information.
• Maintain accurate customer account information and transaction notes, and update systems and records as required.
• Provide branch, lot, and account maintenance support and assist daily parkers with meter-out requests and information.
• Monitor the Storefront email, sort incoming requests, and respond to and process them.
• Use available resources, including online help, policy and procedure manuals, and communications from supervisors, management, and training staff.
• Keep current with workflow, policy, and product changes.
• Support and train new positions and assist other customer service representatives with client troubleshooting.
• Maintain the deliverable calendar to meet internal and external deadlines.
• Participate in performance-based call monitoring, recording, and assessment to improve communication, timeliness, and customer satisfaction.

Benefits

• 10 days of paid time off and 8 paid holidays.
• Medical, dental, and vision coverage for employees and their families.
• Company-paid basic life and short-term disability insurance, with additional options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program with behavioral health care for employees and family members.
• Parental and caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed