Medical Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Completion of an accredited or approved Medical Assistant program, subject to the stated market-specific alternatives: structured clinical military training documented by DD214 or EMT in Greater Charlotte and Wake Forest; or two years of verifiable full-time Medical Assistant experience within the last five years in IL/WI Divisions and Floyd & Navicent.
• Two years of experience in a clinical practice setting as a Medical Assistant.
• Current American Heart Association BLS certification is required in Greater Charlotte and Wake Forest; IL/WI Divisions and Floyd & Navicent require AHA BLS for Healthcare Providers certification within 45 days unless the department leader determines it is not required.
• CMA or RMA certification or registration from an accepted national organization, with accepted credentials varying by market. Listed organizations and credentials include AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, NRMA, AAH, CMAC, and AMCA, as applicable to the division.
• Successful completion of Atrium Health’s competency assessment where required by the applicable market.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, teammates, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical record systems.
• Customer service skills that support a positive patient experience.
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders during the workday.
• Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member, when available, for patient lifts over 35 pounds or when a patient cannot assist.
• Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
• Ability to operate equipment necessary to perform the job and wear protective clothing and equipment as needed.

Nice To Haves

• Successful completion of a system-approved program to become a primary trainer for new teammates (Greater Charlotte).
• PEARS certification may be required within one year in select Wake Forest areas.
• Wake Forest professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, or SPICE or OSHA/IP certificate-holder responsibilities.
• Achievement of six points from the list of additional market responsibilities (Wake Forest).

Responsibilities

• Follow the Medical Assistant scope of practice, policies, and procedures, and maintain required training and competency for the specialty area.
• Complete patient rooming and visit tasks, including taking vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and conducting screenings.
• Assist providers with procedures or perform procedures as ordered.
• Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing laboratory orders and requisitions, and tracking results.
• Conduct point-of-care testing under standing or provider orders and perform CLIA-approved waived tests and practice-specific diagnostic testing in accordance with CLIA standards.
• Administer medications and vaccines safely according to the rights of medication administration.
• Perform other assigned duties, including medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering medications and supplies, scheduling appointments, and referrals.
• Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
• Maintain a clean work environment; clean instruments and equipment appropriately; and ensure equipment and supplies are functional and work areas are stocked.
• May assist with training and onboarding teammates, serve as a role champion, or participate on a committee.
• Provide care appropriate to patients’ ages and needs, applying knowledge of growth and development across the lifespan.

Benefits

• Paid time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance
• Paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Career development programs
• Competitive compensation
• Premium pay for eligible shift or on-call work
• Incentive pay for select positions
• Opportunity for annual performance-based increases