Medical Assistant

Concentra•San Antonio, TX

About The Position

At Concentra, the Medical Support Specialist (MSS) is a vital member of the patient care team, helping improve the health of America's workforce. The MSS performs routine medical and testing procedures under the treating clinician’s direct supervision and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate, one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful experience. The position also supports patient flow, maintains clinical equipment and supplies, completes front- and back-office tasks, and follows applicable safety, documentation, and confidentiality requirements. Duties and responsibilities may change at any time.

Requirements

Vocational/Technical/Business School education level.
Meet state employment credentials and applicable regulatory requirements.
At least six months of medical assistant experience is customary.
Knowledge of medical procedures and medical terminology.
Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels.
Participation in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including applicable drug screen collection, breath alcohol certification, and hair and oral fluids collection certifications.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Graduate of an accredited medical assistant program, preferably with a completed externship; alternatively, at least one year of direct patient care experience as a medical assistant or military medical specialist experience.
Working knowledge of occupational medicine requirements, which vary by state.

Responsibilities

Perform Department of Transportation (DOT) and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper record keeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.