Medical Assistant II - Neurology

Washington University in St Louis • Saint Louis, MO

2d • Onsite

About The Position

The Medical Assistant II prepares and maintains examination rooms and charts, obtains reports and records, assists with patient flow, and supports the smooth operation of the clinical office. The role provides direct patient care in a clinic setting, including obtaining vital signs, conducting EKGs, performing phlebotomy, verifying medications, and assisting with examinations, procedures, and laboratory tests. Depending on department guidelines and provider orders, the Medical Assistant may assist with non-narcotic medication renewals and authorizations or administer medications, including vaccines and intramuscular or subcutaneous injections.

The position supports patient communication and care coordination by directing patient flow, routing messages and questions, scheduling appointments and procedures, assisting with return calls and follow-up, and completing requisitions and documentation. It also monitors inventory, stocks and cleans examination rooms, and sterilizes instruments. The Medical Assistant maintains HIPAA compliance, required skills and competencies, and compliance with OSHA and other applicable regulations, and participates in continuing education, cross-training, and quality-improvement activities.

The job is based in a normal office and patient-care environment, with exposure to blood-borne pathogens and required use of protective devices. Work typically involves sitting, standing or walking, bending, crouching, or stooping, and occasional lifting of up to 25 pounds. The role uses office and clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Registered or certified Medical Assistant with six months of related work experience; related fields may include military medic, emergency medical technician, nurse’s aide, physical therapy or nurse technician, and certified athletic trainer.
• Medical Assistant credentials must be obtained through an in-person proctored exam from NHA, AAMA, or AMT; credentials from other certifying bodies may be accepted with Human Resources approval.
• Alternatively, completion of an accredited nursing program (such as RN/LPN) or comparable allied health training program with at least one year of relevant experience.
• Ability to provide proof of Medical Assistant certification or registration and successful completion of the certification exam within six months of hire, or sooner if specified by the hiring manager; online-proctored exams do not satisfy this credential requirement.
• Basic Life Support certification; online certifications without a skills assessment component do not satisfy this requirement.
• No specific work experience is required in the general qualifications section; the detailed required qualifications specify six months of related experience or the stated substitution.
• A driver's license is not required.

Nice To Haves

• Two years of Medical Assistant work experience.
• Knowledge or skills in anatomy, clinical care, communication, cross-functional teamwork, electrocardiography (EKG), electronic medical records (EMR), Epic EHR, HIPAA compliance, interpersonal communication, interpersonal relationships, medical terminology, OSHA compliance, patient care, patient medications, phlebotomy, physiology, and vital signs.

Responsibilities

• Interact directly with patients and complete clinical tasks, including obtaining vital signs, conducting EKGs, performing phlebotomy, and verifying medications.
• Prepare for office hours by obtaining charts, scheduling tests, and preparing examination rooms.
• Assist with examinations, procedures, and laboratory tests.
• Assist with renewal and authorization of non-narcotic medications according to standing orders and department guidelines.
• Administer medications under orders from physicians or nurse practitioners, including vaccines and intramuscular or subcutaneous injections.
• Direct patient flow, assist with special procedures and treatments, and complete requisitions.
• Route phone messages, patient questions, and telephone communications to appropriate personnel.
• Assist with care coordination, including communicating test results, scheduling appointments and procedures, assisting with return calls, and monitoring patient contacts and follow-up appointments.
• Complete required paperwork and documentation in a timely manner.
• Answer basic patient and family questions regarding treatments, diagnoses, and procedures.
• Complete requisitions and orders according to WashU guidelines when applicable.
• Monitor supply inventory and ensure supplies, equipment, and garments are available and comply with regulations.
• Clean and stock examination rooms and sterilize instruments.
• Maintain HIPAA compliance and required skills and competencies; participate in in-services, staff programs, continuing education, and cross-training.
• Comply with OSHA and applicable state and federal regulatory standards.
• Participate in quality-improvement activities to support appropriate clinical outcomes.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%, for eligible employees.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child.
• Family care resources, including childcare and adult care resources.
• Tuition coverage for employees and their families, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED